Terms of service

Terms of Service current as at March 2026

Please carefully review these Terms of Service (the “Terms”) that govern your use, including the purchase of products and services, of this website and any related mobile applications (collectively, the “Site”).

Acceptance of Terms

By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Overview

This website is operated by KOVE Gifts and Decor. Throughout the site, the terms “we”, “us” and “our” refer to KOVE Gifts and Decor. KOVE Gifts and Decor offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

We improve our products and advertising by using Meta Technologies, Google Analytics and Microsoft Clarity to see how you use our website. By using our site, you agree that we, Meta, Google and Microsoft can collect and use this data. Our privacy statement has more details.

Online Store Terms

By placing an order you are offering to purchase a product on and subject to these Terms.

To place an order, you must provide accurate and complete information. By placing an order, you authorize us to charge the total amount for the products and any applicable shipping fees to the payment method provided. We accept payments through secure and reputable third-party payment processors.

Any product ordered through our Site is subject to availability and confirmation of the order price.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Shipping and Liability

All our products are manufactured and/or processed by third-party suppliers who we trust to make reasonable efforts to ship orders in a timely manner. You acknowledge that, subject to applicable consumer protection law, we and our respective third-party suppliers are under no obligation to you once a product has been provided to a shipping service for delivery to you.

To ensure 100% peace of mind should an incident occur with the delivery of your order, ShipTection Shipping Insurance is offered to you in the shopping cart, right before checkout . ShipTection is a third-party insurance agent and all claims for lost or stolen packages must be filed directly with ShipTection.

For more information about ShipTection Shipping Insurance and filing a claim, please see their FAQ page here: https://www.shiptection.com/faq.

Should you choose not to include ShipTection Shipping Insurance with your order, you understand that we, or our third-party suppliers, cannot be held liable for any delays, loss, damages or theft that may occur during shipping or from your actions upon delivery. You acknowledge that you have no recourse or right to any compensation from us or our respective third-party suppliers in relation to delayed, lost, damaged or stolen products. If your item is delayed, lost, damaged or stolen you agree to seek assistance through the relevant shipping/delivery agent, details for which we can assist to attain if not specified upon purchase.

You understand that on the date and time any products you order are provided to the nominated shipping/delivery agent, the risk of loss and title are transferred to you as the purchaser.

Coupon Codes and Discounts

Discount or "coupon" codes are strictly valid as advertised on our Site for the time period stated and are not redeembable in conjunction with other offers and/or discount codes. Please note that only one discount code can be applied during the checkout process.

Discount codes must be entered during the checkout process before payment is made as we cannot refund the difference afterwards should you fail to do so.

For further information regarding the validity of these codes, kindly reach out to us through our contact form.

We retain the right to cancel and refund orders at any time. The specific terms and conditions related to our current offers, discounts, and eligible products can be found on our website. Periodically, we may provide discount codes for use. However, please note that no more than one (1) discount code can be used per transaction.

Copyright Infringement

We take copyright infringement seriously. If you believe that your work has been copied or used on our Site in a manner that infringes your copyright, please reach out to us through our contact form.

For claims related to the United States, please refer to the requirements specified in 17 U.S.C. §512(c)(3) for submitting a proper notification. We will respond promptly to notices alleging copyright infringement and take appropriate actions, including terminating accounts of repeat infringers.

Acceptable Use

You understand that you are responsible for your use of the Site, and our aim is to ensure a positive, helpful, and secure user experience. It is important to adhere to the following guidelines while using our products and services:

Compliance with Laws:You agree not to violate any applicable laws or regulations while using the Site. Ensure that your activities are lawful and in accordance with all relevant legal requirements.

Respect for Intellectual Property:Do not infringe upon the intellectual property rights of others. Respect copyrights, trademarks, patents, and any other intellectual property protections.

Protection Against Harmful Content:Do not upload or transmit any viruses, malware, or harmful content that may compromise the security or functionality of the Site or its users' devices.

Uninterrupted Site Functioning:Refrain from engaging in any activity that disrupts or interferes with the proper functioning of the Site, including but not limited to spamming, hacking, or any form of cyber-attacks.

Privacy and Personal Information:Respect the privacy of others and do not collect or store personal information about other users without their consent.

Prohibited Commercial or Unauthorized Use:Do not use the Site for any commercial purposes or engage in any unauthorized activities that violate these Terms.

Failure to comply with these guidelines may result in the immediate termination of your services.

By using the Site, you acknowledge and warrant that:

The information and data provided by you, including during the customer registration process, is true, accurate, complete, and up to date.
The person receiving the products at the delivery address is authorized by you to do so.
You will comply with all relevant laws pertaining to your use of the Site and placing orders.
You are responsible for any costs associated with accessing or using the Site, including internet access fees.
You will review product labels, follow consumption or usage instructions, and comply with any provided guidelines.
You will not engage in illegal activities, infringe upon others' rights, post objectionable content, send unsolicited communications, or advertise without consent.
You will not disrupt, modify, transmit viruses, obtain unauthorized information, or interfere with the Site's functionality.
You will not impede others' use of the Site, harass, defame, impersonate, or engage in fraudulent activities.
You will not use automated means, scrape data, attempt to bypass security measures, or assist others in doing so.
We reserve the right to take appropriate actions, including legal recourse, if you violate these acceptable use terms.

General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve:

transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

Accuracy, Completeness and Timeliness of Information

Subject to applicable consumer protection law, we are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns and Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Except where required by applicable law, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Returns and Refund Policy.

Intellectual Property

The intellectual property rights of all content on this Site, including the KOVE Gifts and Decor brand, trademarks, trade names, and logos provided on or through the Site, are owned by KOVE Gifts and Decor or its licensors and are protected by intellectual property laws worldwide. All rights are reserved by KOVE Gifts and Decor and its licensors. Your use of our Site does not grant you any ownership or license to exercise any intellectual property rights, unless expressly authorized in writing by us.

You may store, print, and display the content for your personal use only. Republishing, manipulating, distributing, modifying, reproducing, or using any content from the Site without obtaining the consent of the relevant owners, including us or third parties, is strictly prohibited.

Please note that we reserve the right to revoke, suspend, or deny the permissions stated in this section of the Terms at any time, in accordance with applicable law.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation: (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Testimonials Disclaimer

Testimonials appearing on this site are received in various forms through a variety of submission methods, reflecting real-life experiences of individuals who have used our products. These are individual results, and results may vary. We do not claim, nor should you assume, that all users will achieve the same results. The testimonials provided are not necessarily representative of all those who will use our products.

Testimonials submitted may appear in text, audio, image, and/or video format and are reviewed by us before being posted. They are displayed verbatim, except for the correction of grammatical or typographical errors. In some cases, testimonials may have been shortened for clarity or relevance, where the full submission included content not pertinent to the general public.

The views and opinions expressed in testimonials belong solely to the individual user and do not reflect our views or opinions. We do not have any affiliation with individuals providing testimonials, and they are not compensated for their submissions.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. By accessing the Site and purchasing products from our store, you expressly acknowledge that the collection of your personal information is governed by the Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Disclaimer of Warranties; Limitation of Liability

You expressly agree that your use of, or inability to use, the Service is at your sole risk. Subject to applicable consumer protection law, we do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

Except where limited by applicable consumer protection law, the Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Subject to any rights you have under any applicable consumer protection law or any other laws that cannot be excluded, in no case shall KOVE Gifts and Decor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss or corruption of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You understand that our liability may be reduced or limited to the extent that you are responsible for or contribute to the loss or damage. This reduction applies regardless of whether our liability arises from a contractual obligation, tort (including negligence), statutory requirement, or any other legal basis.

Please note that the information provided in this section does not apply to residents of Quebec who are protected by the Quebec Consumer Protection Act.

Indemnification

You agree to indemnify, defend and hold harmless KOVE Gifts and Decor and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party (including negligence or wrongful conduct).

Severability

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

These Terms create a binding agreement that remains in effect until either you or we decide to terminate it. You have the option to terminate this agreement at any time by notifying us that you no longer wish to use our services or when you stop using the Site.

KOVE Gifts and Decor have the right to terminate the agreement without prior notice at any time for any or no reason. If we determine, in our sole discretion, that you have failed to comply with any term or provision of these Terms, or if we suspect such non-compliance, we reserve the right to terminate this agreement without notice. In such cases, you will be responsible for any outstanding amounts owed up to the date of termination. Additionally, we may deny you access to our services, either partially or entirely.

In the event that KOVE Gifts and Decor denies you access to the Site, you are no longer permitted to use or access the Site. Therefore, you must immediately stop using the Site and you will no longer have authorization to access the Site.

Any obligations and liabilities that the parties have prior to the termination date will continue for all purposes even after the agreement is terminated.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Disputes and Resolution

For residents outside Canada, if there's a dispute related to these Terms of Service, it will be resolved through arbitration in accordance with the ACICA Arbitration Rules administered by the Australian Centre for International Commercial Arbitration. The arbitration will take place in Queensland, Australia, with one arbitrator and in the English language.

For residents in the Province of Quebec, Canada, any dispute will be subject to the jurisdiction of the courts in the City of Montreal. For all other residents of Canada, any dispute will be subject to the jurisdiction of the courts in the City of Toronto.

Both parties agree to resolve any claims through arbitration on an individual basis, rather than as part of a class or representative proceeding. The arbitrator may not consolidate multiple claims or preside over a class proceeding.

Unless required by law or to protect legal rights, the existence, content, and results of any arbitration will remain confidential. If any term of this section is invalid, it won't affect other terms or provisions. In case a dispute proceeds to court instead of arbitration, both parties waive the right to a jury trial. This arbitration provision will remain valid even after the agreement is canceled or terminated.

Governing Law

These Terms, along with any separate agreements through which we provide you services, will be governed by and interpreted in accordance with the laws of Queensland, Australia, unless otherwise required by law in another jurisdiction.

However, for residents of Canada, these Terms and any separate agreements will be governed by and interpreted as follows:

for residents in the Province of Quebec, the laws of the Province of Quebec will apply; (b) for all other residents of Canada, the laws of the Province of Ontario will apply.

Contact Information

Any questions or enquiries about the Terms of Service can be sent to us via the form on our Contact page.

English Language

If you are accessing our Site from a non-english speaking province or country, both parties agree that these Terms of Service, along with all related documents, including but not limited to confirmations, notices, waivers, consents, and other communications between the parties regarding these Terms, will be exclusively in the English language. Both parties acknowledge their satisfaction with this arrangement.

Si vous accédez à notre site à partir d'une province ou d'un pays où l'anglais n'est pas la langue principale, les deux parties conviennent que ces Conditions de service, ainsi que tous les documents connexes, y compris, mais sans s'y limiter, les confirmations, avis, renonciations, consentements et autres communications entre les parties concernant ces Conditions, seront exclusivement rédigés en anglais. Les deux parties reconnaissent être satisfaites de cette disposition.